Free USA Shipping on all orders over $100

FAQ's

At Ashley Schenkein Jewelry Design, each piece is handmade-to-order and we limit item quantities to ensure that you receive a piece that is highly unique, high quality and highly just-for-you.  Each piece in our collection has subtle variations due to the individual qualities of the metals and gemstones.

Location & Contact:
Studio: 2261 N. Broadway, Denver, CO 80205.  By appointment only.

Contact: info@asjewelrydesign.com or 303.828.7183 to set up an appointment or for inquiries.

 

Shipping & Terms
Ashley Schenkein Jewelry Design ships via: USPS First Class insured up to the total amount of what is being shipped.  Please allow 5-7 business days after order is placed for shipment.  Orders placed on Monday will ship the following Friday – Tuesday. Contact us directly for special orders or if you need something sooner and we will do our best to accommodate your needs.

Ashley Schenkein Jewelry Design is not responsible for the speed of delivery, packages that are undeliverable, etc.  Please make sure your shipping address is correct and feel free to contact us to inquire about the status of your order.

International Orders
We ship internationally! Upon checkout you will receive a shipping estimate, which will be adjusted upon final processing of your order.  You will be notified of the shipping costs and carrier at that time.  Please note that you will be responsible for any taxes or duties incurred by the destination country.  



Payment

Ashley Schenkein Jewelry Design accepts secure payments using Visa, MasterCard, American Express and Discover.

Taxes
Shipments within Colorado require a sales tax rate of 2.9%.  All orders shipped outside of Colorado do not pay sales taxes.

Return Policy
If you are not happy with any item you have purchased online*, you may return it to us within 10 days of receipt.  The item must be shipped back in the original packaging with shipping insurance, a copy of the receipt, and the item must be in pristine & unworn condition.  C.O.D. deliveries are not accepted.  We will credit you for the amount of the item returned minus the shipping charges. Any item you have special ordered is not returnable; this includes the stamped letter collection. 

Please contact us at ashley@asjewelrydesign.com for return shipping address.
*Any purchase made from an Ashley Schenkein Jewelry Design retailer must be returned to that retail location in accordance with their return policy.

Special Orders

Please contact us if you require special sizing or would like to request an alternate metal for a particular piece.  We will accommodate your requests as best as possible!

Gift Wrapping

Upon request, we offer beautiful gift-wrapping, placing each piece in an individual gift box (unless notified otherwise).  Because we strive to limit our carbon footprint on the environment, we use recycled gift boxes that compliment the beauty and design of each piece and its packaging.

Conflict-Free Diamonds & Sustainability

Ashley Schenkein Jewelry Design strives to lessen our impact on the planet, and our goal is to maintain balance between producing high-quality products aesthetically and integrally, while minimizing our carbon footprint whenever possible. We do this by using all conflict free diamonds. Our primary diamond supplier is certified to be conflict-free and we feel that it’s our duty to challenge our suppliers in this regard. We hope you will seek out information on these important practices as well. We are also proud to incorporate other sustainable practices in our studio. Key tactics include locally-made production, using as much recycled metal, recycled paper and gift boxes as possible, installing energy-efficient studio lights and implementing “green” cleaning methods.  We reuse packaging materials, print only what’s necessary, and recycle all eligible materials.  

We are always striving to make more changes to minimize our impact on the environment, and we applaud you for supporting these practices.  As a small company, while these changes may seem minimal, we know they make a big difference and we all have to start somewhere.

WHOLESALE INQUIRIES
We do not set up consignment accounts and only accept inquires interested in setting up a wholesale account.

Contact
If you are interested in a wholesale account, please contact ashley@asjewelrydesign.com.  We will respond with a request for additional information before processing your inquiry. Then we will send you more detailed information including wholesale costs, a line sheet and our policies and procedures.

Payment Terms
We apply net 30 payment terms to all wholesale accounts.  We accept certified check, business check or credit card (Visa, MasterCard, American Express and Discover).

Delivery
Orders typically take 4-7 weeks to deliver from date of order.  We will provide a more specific delivery date estimate upon receipt of order.  Please note that high production times – including the winter holiday season, July and August – may delay delivery times.  Shipping and handling fees are the responsibility of the buyer and will be billed accordingly.  Delivery will be made via FedEx or UPS with insurance, and a signature will be required.

Cancellation
If an order is canceled prior to its shipment, the buyer will incur a 10% cancellation fee.  This fee covers our time and any production prior to your canceled order.  This fee will be billed accordingly.

Resale Only
Products are intended for resale only.  Your wholesale account is not to be used by anyone other than you or an approved representative of your company for resale from your business.

Damages
If a product is damaged in transit, we will gladly repair it.  Claims must be made within 7-10 days of receipt of goods.  Please contact us before returning any products.

Join Our Mailing List